You need an eSIM-capable, carrier-unlocked phone (most iPhone XS or newer, and many recent Android phones). In the app, open Account → Compatibility to check, or dial *#06# — if you see an EID number, your device supports eSIM.
After purchase, open My eSIMs → Install. You can tap Install for one-tap setup (iOS 17.4+), scan the QR code, or enter the SM-DP+ address and activation code manually. We also email you the full install guide. Install before you travel.
After arriving at your destination, turn on Data Roaming for the ZenBa Roam eSIM (Settings → Cellular → your eSIM → Data Roaming). The eSIM won't connect without it. Also make sure the eSIM line is selected for cellular data.
It's delivered automatically — usually within a minute. Find it under My eSIMs, and check your email for the install guide. If it doesn't appear, give it a few minutes, then contact us.
If we can't provision your eSIM, you're automatically refunded in full. For other refund questions, email support@zenba.store with your order number.
For tea, coffee, and accessories, you'll get an order confirmation and a shipping email with tracking once it's on its way.
Open Account → Delete account to permanently delete your account and personal data. You can change language and light/dark mode under Account too.
您需要一部支持 eSIM 且已解锁的手机（大多数 iPhone XS 及更新机型，以及许多较新的安卓手机）。在应用中打开 我的 → 兼容性 查询，或拨打 *#06#——若显示 EID 号码，则支持 eSIM。
购买后，打开 我的 eSIM → 安装。可点按 安装 一键设置（iOS 17.4+）、扫描二维码，或手动输入 SM-DP+ 地址和激活码。我们也会通过邮件发送完整安装指南。请在出行前安装。
抵达目的地后，请为 ZenBa Roam eSIM 开启 数据漫游（设置 → 蜂窝网络 → 该 eSIM → 数据漫游），否则无法联网。并确认已选择该 eSIM 用于蜂窝数据。
系统会自动开通，通常一分钟内完成。可在 我的 eSIM 中查看，并查收安装指南邮件。如未出现，请稍候几分钟后联系我们。
若我们无法为您开通 eSIM，将自动全额退款。其他退款问题，请附订单号发送邮件至 support@zenba.store。
购买茶、咖啡及配件后，您会收到订单确认；发货后将收到含物流单号的发货邮件。
打开 我的 → 删除账户 可永久删除账户与个人数据。也可在 我的 中切换语言与深色/浅色模式。